Refund policy
RETURN AND REFUND POLICY
Because Wild Cherry House sells perishable foods, custom-made items, and digital products, all purchases are generally final. Please review your order carefully before completing checkout.
CANCELLATIONS
Orders may be canceled at least 48 hours before the scheduled pickup or delivery time, provided preparation has not already begun.
Once ingredients have been purchased specifically for an order or preparation has begun, the order can no longer be canceled, changed, or refunded.
If an eligible cancellation is approved, the refund will be issued to the original payment method. Processing times may vary depending on the customer’s bank or payment provider.
CUSTOM ORDERS
Custom, personalized, and special-request orders are final sale and nonrefundable. These orders cannot be canceled once preparation or purchasing for the order has begun.
PERISHABLE FOOD PRODUCTS
For food-safety reasons, perishable food products cannot be returned or exchanged after they have been picked up or delivered.
Customers should inspect their orders at pickup or delivery. Incorrect, damaged, missing, or visibly unsatisfactory items must be reported at that time. Wild Cherry House may request photographs or other information needed to review the issue.
When an order problem is confirmed, Wild Cherry House may provide one of the following resolutions:
• A replacement item, subject to availability; or
• Store credit for a future purchase.
Cash refunds are not provided for fulfilled perishable food orders unless Wild Cherry House cancels the order or is unable to fulfill it.
MISSED PICKUPS
Customers are responsible for picking up their orders during the confirmed pickup window. Orders that are not picked up as scheduled are nonrefundable and are not eligible for replacement or store credit.
If an emergency prevents pickup, please contact Wild Cherry House as soon as possible. We may attempt to arrange an alternative pickup time when food safety, product quality, and scheduling allow, but rescheduling is not guaranteed.
LOCAL DELIVERY
Customers are responsible for providing a complete and accurate delivery address, contact information, and any necessary delivery instructions.
Any visible problem with a delivered order must be reported when the order is received. Once an order has been successfully delivered to the address provided, Wild Cherry House is not responsible for loss, theft, improper storage, weather exposure, or damage occurring after delivery.
DIGITAL PRODUCTS
Digital recipes, downloads, and other electronic products are final sale and nonrefundable once purchased or delivered.
If a digital file is defective, duplicated, or inaccessible, contact Wild Cherry House for assistance. We will make reasonable efforts to provide a working replacement file. Purchasing a digital product does not transfer ownership of its intellectual property or grant permission to resell, redistribute, share, or reproduce it for commercial purposes unless expressly stated in writing.
WILD CHERRY HOUSE CANCELLATIONS
If Wild Cherry House must cancel an order or is unable to fulfill a purchased item, the customer will be offered a replacement, store credit, or a refund to the original payment method.
CONTACT US
Questions or concerns about an order should be sent to:
Wild Cherry House
wildcherryhouseteam@gmail.com