Shipping policy
PICKUP, LOCAL DELIVERY, AND DIGITAL DELIVERY POLICY
Wild Cherry House is a home-based bakery located in Hanford, California. We currently offer scheduled local pickup, local delivery within eligible areas, and electronic delivery of digital products.
We do not currently ship perishable food products or other physical products by mail.
ORDER PREPARATION
Wild Cherry House products are handmade in small batches. Available fulfillment dates and estimated preparation times may vary by product, order size, and current availability.
The applicable date, time, or ordering deadline will be displayed on the product listing, at checkout, in the order confirmation, or communicated directly to the customer.
LOCAL PICKUP
Customers who select local pickup will receive or arrange a confirmed pickup date, time, and location.
The exact pickup address may be provided after an order is confirmed to protect the privacy of our home-based business.
Customers are responsible for arriving during the confirmed pickup window. Please contact Wild Cherry House as soon as possible if you expect to be late.
Orders that are not picked up as scheduled are nonrefundable. Alternative pickup arrangements may be offered when food safety, product quality, and scheduling allow, but rescheduling is not guaranteed.
LOCAL DELIVERY
Local delivery is available only within eligible service areas. Delivery availability is determined by the address entered at checkout.
Any applicable delivery charge will be displayed before the order is submitted. Delivery availability, rates, and service areas may change.
Customers are responsible for providing:
• A complete and accurate delivery address;
• A working telephone number or email address;
• Any gate codes, apartment numbers, or access instructions; and
• A safe and accessible location for delivery.
Customers must be available to receive perishable orders during the confirmed delivery window unless another arrangement has been approved.
If delivery cannot be completed because of an incorrect address, inaccessible property, missing instructions, or an unavailable customer, the order may be returned to Wild Cherry House. Redelivery is not guaranteed and may require an additional delivery charge.
DELIVERY TIMES
Delivery dates and windows are estimates rather than guaranteed appointment times. Traffic, weather, order volume, emergencies, and other circumstances outside our control may cause delays.
If a significant delay or schedule change occurs, Wild Cherry House will make reasonable efforts to contact the customer using the information provided with the order.
ORDER HANDOFF
Customers should inspect their orders when they are picked up or delivered. Incorrect, missing, damaged, or visibly unsatisfactory items must be reported at handoff.
Responsibility for the order transfers to the customer once pickup or delivery is complete. Wild Cherry House is not responsible for theft, loss, weather exposure, improper storage, mishandling, or damage occurring afterward.
Customers are responsible for following all storage, refrigeration, reheating, handling, and consumption instructions supplied with an order.
DIGITAL PRODUCTS
Digital recipes and downloads are delivered electronically. Delivery may occur through an email, download link, order-confirmation page, or another digital-delivery method.
Customers are responsible for providing an accurate email address and downloading or saving purchased files.
If a digital file or download link is missing, defective, or inaccessible, contact Wild Cherry House for assistance. We will make reasonable efforts to provide a working replacement file.
ADDRESS OR ORDER CHANGES
Contact Wild Cherry House promptly if pickup, delivery, contact, or address information must be changed. Changes are not guaranteed after preparation has begun or the order has been scheduled for delivery.
CONTACT INFORMATION
Questions regarding pickup, local delivery, or digital delivery may be sent to:
Wild Cherry House
wildcherryhouseteam@gmail.com